Frequently Asked Questions

Shipping within Malawi takes 3-7 business days. International shipping varies by destination, typically 7-21 business days. Tracking information will be provided upon shipment.

We accept mobile money (Airtel Money, TNM Mpamba), major credit/debit cards (Visa, Mastercard), and cash. All payments are processed securely.

Yes, returns are accepted within 7 days of delivery for unused items in original condition. Please visit our Returns page for detailed instructions.

To maintain your bag's quality, clean with a damp cloth and mild soap. Rinse thoroughly with clean water. Avoid machine washing. Do not overload your bag. Store in a cool, dry place away from direct sunlight.

1. Acceptance of Terms
By accessing or using HenArmo’s website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of the site.

2. Use of the Website
1. The website and its content (including text, images, logos, and designs) are owned by HenArmo’s and protected by copyright and intellectual property laws.
2. You may browse, share, or purchase products for personal use only.
3. Unauthorized use, including copying, modification, or distribution of content, is strictly prohibited.

3. Products and Orders
1. All products displayed are handmade and may have slight variations in color, size, or design.
2. Prices are subject to change without prior notice.
3. Orders are confirmed upon full payment and subject to availability. If you order something that's not available, you may wait for at least 4 days for production.
4. HenArmo’s reserves the right to decline or cancel orders at its discretion.

4. Payments and Shipping
1. Payments must be made using the approved payment methods displayed on the website.
2. Shipping times and costs are provided at checkout. HenArmo’s is not responsible for delays caused by courier services or customs.
3. Risk of loss passes to the buyer once the order is handed over to the shipping provider.

5. Returns and Refunds
1. Due to the handmade nature of products, returns are only accepted for items damaged during delivery or with significant defects.
2. Customers must notify HenArmo’s within 7 days of delivery for any claims.
3. Refunds or exchanges will be processed once the item is returned in its original condition.

6. User Accounts
1. You are responsible for maintaining the confidentiality of your account login details.
2. HenArmo’s reserves the right to suspend or terminate accounts that violate these Terms.

7. Changes to Terms
HenArmo’s reserves the right to update or revise these Terms at any time. Continued use of the website after changes constitutes acceptance.

For the full Terms of Service, visit our Terms of Service page.