Our Policies

We ship within Malawi and to select international destinations. Shipping within Malawi takes 3-7 business days, while international shipping varies (7-21 business days). Tracking information is provided upon shipment. Shipping costs are calculated at checkout based on location and order weight. For more details, contact us at support@henarmos.com.

We accept mobile money (Airtel Money, TNM Mpamba), major credit/debit cards (Visa, Mastercard), and cash on delivery (Malawi only). All transactions are processed securely through trusted payment gateways. Payment must be completed before orders are shipped. For payment issues, reach out to support@henarmos.com.

Your personal information is protected and never shared without your consent. We collect only necessary data (e.g., name, email, address) to process orders and improve your shopping experience. Our website uses SSL encryption to ensure secure data transmission. For our full privacy policy or to request data deletion, contact us at support@henarmos.com.

Returns are accepted within 14 days of delivery for unused items in original condition. Customers are responsible for return shipping costs unless the item is defective. Refunds are processed within 7 business days of receiving the returned item. See our Returns page for detailed instructions.